Reviews of Meliá Lloret de Mar

Great place for holidays at Costa Brava. Wonderful garden with swimming pool, outside sitting areas at breakfast - we really enjoyed your facilities day by day. Great dinner with fresh specialities of the region. Real unprocessed food. Perfectly seasoned. We really enjoyed our 8 days holidays here and are looking forward to come next year again. Very friendly service personnel, they are always kind and helpful, so that we felt ourselves warmly welcomed. BUT: Next year, we will be sure avoid to do anything with the trainee at the reception desk. We booked and paid our stay half a year ago. Then when we checked in, we asked him whether a room on a higher floor was available. He didn't answer our question. His focus was on selling the "upgrade" for 45 Euro per night: Free parking, breakfast in the special room, a better room to stay, one time in the spa where we had to make an appointment first. No, in mid November, off season time, these opportunities didn't fit our demands. Because the hotel is not as full as we had to avoid other guests. Then, at the end, after 20 minutes, he gave us the room 208, with the interconnecting door to the neighbour room. And when we moved in, the one and only door was open. We actually had to ask the services to lock the door. Why didn't he save these rooms for families who really would enjoy this opinion? After a noisy night with bad sleep we asked at the reception for another room. Unfortunately, this time, we got the new room again from this trainee person. It was 610. At the first moment, we were very happy because the room was much bigger. And then, from the first night on, this room turned to be very stinky. As we already moved, we decided to stay. After two days and nights, we decided to tell the reception. They did some treatment, but in fact, we could only live there with opening windows...And this, in November, at raining days, 13 degrees cold and wet. When we checked out, we tried to give the feedback of our very unhappy experiences to this trainee, told him that we suffered at his decision about both of our rooms. And to our surprise, his answer was: You got what you paid for! Now, while writing these lines, I understand this strategy: As we didn't pay 45 Euro per night additionally, we are only allowed to stay at the very bad rooms!

Es un sitio muy visitado por nosotros así que la ubicación es espectacular con grandes jardines. Ahora recién renovado muy bonito el nuevo diseño de las habitaciones y las área comunes; la restauración a la altura de la instalación. De seguro que volvemos. Gracias

People working there are great, it seems that they are really interested in helping to resolve any issues. The design of the hotel is very beautiful. Breakfast is good, but similar each day. Dinner, the food is great, but be warned, even if you have paid for the half board, they will ask if you want to drink something, and not inform you that it is paid option, so when checkouting I had to pay 60 euros for 4 orange juice carafes. Look, maybe it would have bought them anyway, but now I feel tricked in buying it. Melia just inform about this or better yet make the package price higher, so that there are no disappointments. Also the kids room works only for 2 hours from 14:00 to 16:00. But there was kids entertainment manager - Xavi, who was great with kids. Just for him I am raising the score. Please make the room open, even if nobody is there or at least add something outside for kids to do. The area is pretty, but there is nothing to there. Parking is paid, but on the offseason it is possible to find parking nearby.

Hotel muy tranquilo con personal muy amable y atento .Muy bien situado con un restaurante gourmet.las calas estan a pocos minutos en coche.

Hotel acogedor y situado en una buena ubicación. Desayuno completo y variado, instalaciones limpias y personal amable y servicial. Habitaciones algo pequeñas para 3 personas.