a pool and palm trees in a resort
Destination Inclusive®
Playa del Carmen, Mexico

Paradisus Playa del Carmen - Riviera Maya

5 Av. Nte., Luis Donaldo Colosio, 77728 Playa del Carmen, Q.R., Playa del Carmen

An exotic gem in the heart of the Riviera Maya

Welcome to a little corner of paradise. Set in an spectacular mangrove forest near vast, white-sandy beaches, this all-inclusive luxury resort guarantees a truly unique vacation. Rooms that will enchant you with a sophisticated design and careful attention to every detail. Fun in the Caribbean sun, with swimming pools and water parks for the whole family. A world of flavors in every dish. And a choice of activities that will enrich your spirit and introduce you to the splendor of Mexican culture.

Destination Inclusive® Experiences

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Fun guaranteed

a woman floating in a pool of water

Natural beauty

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Learning

Accommodation

a room with a bed and a jacuzzi

Roulette Room

  • Garden view
  • 2 double beds or 1 King bed
  • 58 m²
Enjoy a dream stay at the Paradisus Playa del Carmen or Paradisus La Perla (subject to availability). A Junior Suite with a terrace with views of the garden. Ideal for guests wishing to soak up the Caribbean vibe. Suite for adults aged 18+.
two beds in a room

Junior Suite Nature View

  • Garden view
  • 2 double beds or 1 King bed
  • 58 m²
An open-plan space with a bedroom and a comfortable lounge with a sofa. Tropical-style furniture, state-of-the-art technology and endless stunning features. In addition to a private terrace overlooking the beautiful gardens.
a room with two beds and a television

Suite Nature View

  • Garden view
  • 2 double beds
  • 78 m²
Chill out in this one-bedroom suite and enjoy peace and serenity in the whirlpool bathtub on the garden-facing terrace. An elegant lounge with a sofa-bed and a dining room completes this comfortable room.
a bed in a room with a glass door

Master Suite Nature View

  • Garden view
  • King-size bed
  • 106 m²
Sophistication is what best describes a suite that includes a bedroom, a spacious living room with two sofas, one of them a sofa bed, and a dining area. Spend the day sunbathing and recharging your batteries in the hot tub on your terrace overlooking the beautiful gardens.
a room with a table and chairs

Two Bedroom Master Suite Nature View

  • Garden view
  • 2 double beds or 1 King bed
  • 184 m²
Comfort and luxury in a very spacious suite with king-size bed. It features a dining room, a living room with an armchair and a sofa bed, and two bedrooms. In addition to two terraces with a whirlpool bathtub and views of the exotic resort gardens.
a bedroom with a glass door and a glass door
Family Concierge

Family Concierge Junior Suite Nature View

  • Garden view
  • 2 double beds or 1 King bed
  • 58 m²
This is the life! An ideal blend of elegance and stylish amenities. Enjoy the caress of the Caribbean breeze on your terrace as you gaze out over the lush gardens. An idyllic setting to enjoy the exclusive benefits offered by the Family Concierge service.
Learn more
a room with two beds and a television
Family Concierge

Family Concierge Junior Suite Swim Up

  • Pool view
  • 2 double beds or 1 King bed
  • 58 m²
Imagine relaxing in a bath while admiring the natural beauty of the tropical environment. An elegant suite with direct access to the pool from the terrace, equipped with the most exclusive Family Concierge benefits. Get ready to enjoy our most premium-quality experience.
Learn more
a room with two beds and a television
Family Concierge

Family Concierge Suite Nature View

  • Garden view
  • 2 double beds
  • 78 m²
A beach side oasis designed to make you feel extra special. The thoughtful decor makes this suite an ideal haven for relaxation. It features a lounge with sofa bed, a bedroom and a private terrace with whirlpool tub with stunning garden views.
Learn more
a living room with a television and a couch
Family Concierge

Family Concierge Swim Up Suite

  • Pool view
  • 2 double beds
  • 78 m²
Unique perks such as direct pool access from the terrace of your suite, where you will also find a whirlpool bathtub. A bedroom and a lounge with a sofa-bed complete this haven of privacy. Plus all the amenities of Family Concierge's premium services.
Learn more
a living room with a couch and a table
Family Concierge

Family Concierge Master Suite Nature View

  • Garden view
  • King-size bed
  • 106 m²
A new dimension of luxury in a suite that fuses space and comfort with Family Concierge services. It comprises several different areas, as well as a large terrace with a whirlpool tub and stunning garden views.
Learn more
a bedroom with a bed and a television
Family Concierge

Family Concierge Master Swim Up Suite

  • Pool view
  • King-size bed
  • 106 m²
This suite features a sparkling pool right outside your terrace and all the Family Concierge privileges. A room comprising several spaces: a living room with two sofas, including a sofa bed, a dining room and a bedroom. All this plus a private terrace with hot tub.
Learn more
a room with a bed and couch
Family Concierge

Family Concierge Presidential Suite

  • Garden view
  • King-size bed
  • 144 m²
Sophisticated and elegant, this suite is a haven of pure peace. Spacious and impressive, with a private terrace where you can relax and enjoy the gentle Caribbean breeze accompanied by the most exclusive privileges offered by Family Concierge.
Learn more
a man and woman sitting on a couch with a child

Family Concierge aims to satisfy that desire for luxury and comfort everyone longs for. Check into one of our fine rooms or suites at our Riviera Maya all-inclusive resort and get ready for the ultimate vacation experience. Discover the countless benefits our VIP service has to offer.

a pool with palm trees and buildings in the background
a living room with a television and a couch
a swimming pool with a slide and a playground
a man and child on a beach
See gallery

Services and facilities

Discover the wide range of services and facilities that ensure a most pleasant and comfortable stay at our hotel.

Personalized Butler Service
Bali bed
Direct access to the beach
Spa treatment
Wellness centre spa
Extra fee
Activities for children
Kids club
Water park

Outstanding recognitions

Queer Destination Committed Hotel

This hotel has been named a Committed Queer Destinations Hotel. This program prepares companies and destinations to welcome the LGTBQ+ community, raising awareness and training all their employees.

Wellness for Cancer

YHI Spa is certified by the prestigious Wellness for Cancer organization to provide personalized wellness services to people suffering from cancer.

ESR Award

Accredits the company before its employees, investors, customers, authorities and society, as committed to social responsibility and environmental care with the community where it operates.

Ecostars®

Ecostars® is the leading global sustainability certification, an innovative platform and AI-powered 360 ESG Management Hub for hotels and hotel chains’ CSR departments.

Sal Steak Cave

a person holding a fork over food on a plate

Lemon Fish

a room with a table and chairs
1 / 3
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Average rating
4.7/5
9744 reviews

Emily Hughey

26/11/2024

5/5

Chef adiel at bana Is #1!

This section shows customer opinions collected by Google Reviews.

Shpat Alili

26/11/2024

5/5

Adiel is numero uno! Best service and experience

This section shows customer opinions collected by Google Reviews.

JD Moby (Moje)

26/11/2024

5/5

Paradisus is a beautiful hotel. The beauty comes from the super friendly and helpful staff. The staff at Kidsdom were incredible. I would like to recognize Carlota, Yardira, Lety and Yesenia. They were wonderful with my son. He enjoyed visiting them everyday! I would recommend Paradisus and Kidsdom to anyone!

This section shows customer opinions collected by Google Reviews.

David Everspaugh

26/11/2024

5/5

Perfect vacation. Beautiful room. Pools were stunning. All areas were simply amazing and well cared for. The beach front was wonderful. Our entire 4 nt stay was outstanding. The staff were all amazing.

This section shows customer opinions collected by Google Reviews.

Cori McMahon

25/11/2024

5/5

My husband and I stayed at paradisus playa del Carmen for 7 days in November 2024. I loved everything about this resort. Its lush greenery created a cozy atmosphere. The service was excellent. We had the pleasure of having Jesus Galindo as our concierge. He provided exemplary service for us. He was kind and relaxed always taking the time to sit and chat. He made our stay very enjoyable.

This section shows customer opinions collected by Google Reviews.
1 / 5

Emily Hughey

26/11/2024

5/5

Chef adiel at bana Is #1!

This section shows customer opinions collected by Google Reviews.

Shpat Alili

26/11/2024

5/5

Adiel is numero uno! Best service and experience

This section shows customer opinions collected by Google Reviews.

JD Moby (Moje)

26/11/2024

5/5

Paradisus is a beautiful hotel. The beauty comes from the super friendly and helpful staff. The staff at Kidsdom were incredible. I would like to recognize Carlota, Yardira, Lety and Yesenia. They were wonderful with my son. He enjoyed visiting them everyday! I would recommend Paradisus and Kidsdom to anyone!

This section shows customer opinions collected by Google Reviews.

David Everspaugh

26/11/2024

5/5

Perfect vacation. Beautiful room. Pools were stunning. All areas were simply amazing and well cared for. The beach front was wonderful. Our entire 4 nt stay was outstanding. The staff were all amazing.

This section shows customer opinions collected by Google Reviews.

Cori McMahon

25/11/2024

5/5

My husband and I stayed at paradisus playa del Carmen for 7 days in November 2024. I loved everything about this resort. Its lush greenery created a cozy atmosphere. The service was excellent. We had the pleasure of having Jesus Galindo as our concierge. He provided exemplary service for us. He was kind and relaxed always taking the time to sit and chat. He made our stay very enjoyable.

This section shows customer opinions collected by Google Reviews.

Activities

a pool with lounge chairs and a hut

YHI Spa

a water park with a playground and a pool

Enjoy the water

a room with a large projector screen

The Kidsdom

a man and woman with a child on a beach

The best-ever vacation

a room with exercise bikes and a large window

Fitness Center

a man and child in a pool

All inclusive

two men walking on a beach

Authentic moments

Don't miss these plans

Dec 3122:00

Nico Ruiz Concert

  • Paradisus Playa del Carmen - Riviera Maya

New Year’s Eve big concert with Nico Ruiz

Events

a room with a round table and chairs
  • 26

    Event rooms
  •  
  • 2685

    People
  •  
  • 1192

Paradisus Playa del Carmen is one of the main event resorts in the Riviera Maya. With a large Convention Center, the resort hosts weddings, business meetings and conventions. A meeting concierge will assist you personally to help you create a successful event.

1

What is the official category of the accommodation?

It is a 5-star hotel.

2

What are the time limits for check-in and check-out?

Check-in can be made from 15:00 on the arrival day. Check-out must be made before 12:00 on the departure day.

3

What are the contact details?

You can contact this accommodation by calling +52 984 877 3900 or by sending an e-mail to paradisus.playadelcarmen@melia.com.

4

What is the address of the accommodation?

It is located at 5 Av. Nte., Luis Donaldo Colosio, 77728 Playa del Carmen, Q.R., Playa del Carmen, 77728 Mexico.

5

Will I have Free Wi-Fi?

No, the accommodation does not yet offer this service.

6

What services does the accommodation offer?

Among the services offered are: Concierge, Kids club, Spa, Gym, Meeting rooms, Outdoor pool, Garden, Terrace, Alongside the beach, À la carte restaurant, Snack bar, Buffet Restaurant, Experiences programme, Family Rooms, Water park, Room service.

7

Are there any exclusive services?

Yes. Enjoy a world of exclusivity and sophistication with our Experience the best moments with your family with premium amenities service. Superior quality and exceptional details await you to make your stay even more special.

8

How many restaurants and bars are there?

The accommodation has a wide range of dining options which you can try in any of its 27 restaurants and bars.

9

What are the benefits of being a MeliáRewards member?

MeliáRewards is our loyalty programme, and offers members a range of exclusive benefits and special offers. Belonging means you get more: more value, because you get points, surprises and discounts; more possibilities, because you can earn and redeem your points in thousands of ways; and more time, because you become our top priority.

10

How can I make sure I get the best rate?

With Meliá, you will always have the best rate guaranteed. So, if you find an offer with the same conditions at a lower rate (dates, room type, etc.) somewhere else, we will match the offer and give you the best rate. You just need to contact Customer Service, and we will be happy to arrange it for you.

11

How much does it cost to stay at Paradisus Playa del Carmen - Riviera Maya?

Rates at Paradisus Playa del Carmen - Riviera Maya can vary depending on the type of stay. The selected dates, room type, or other conditions will determine the final rate. Choose the dates that best suit you, and we will show you the available rates and prices for this hotel.

Discover our brands

  • luxury
  • premium
  • essential