Reviews of Paradisus La Perla - Adults Only - Riviera Maya

“Beautiful resort. Come with dollars to tip but service was well worth it”

“Brian, Daniel, Eduardo & Gisel in activities are FABULOUS ❣️. Thank you 🙏🏻”

“Muy bien logrado el ambiente para adultos. Sofisticado y bonito. Yo pasé a conocerlo, ya que viajé con mi familia y me hospedaba en la parte "familiar". Pero me dió ganas de mandar a mis hijos de vuelta y pasar unos días ahí con mi mujer jaja”

“Al hotel ya le hace falta su renovación, cuando llegamos las puertas corredizas que separan el baño del resto de la habitación estaban caídas y tuvimos que pedir que Mantenimiento las reparara, me cuesta trabajo entender como la mucama no reportó esta situación después de “limpiar” el cuarto. Al otro día se descompuso la caja de seguridad y nuevamente pedimos a Mantenimiento la reparación. Por otro lado, hay que presionar para que el servibar se resurtiera correctamente. Los restaurantes de reservación son buenos a secas, pero no son lo que se espera en un hotel de esta categoría. Las actividades nocturnas son diversas y divertidas. El SPA no tiene elevador y el ambiente no es tan silencioso como se esperaría. Lo rescatable son las islas de helados y café. Sin embargo, no regresaré a hoteles de esta cadena. Falta mucho entrenamiento y empoderamiento al personal que te haga sentir bien atendido.”

“I can’t speak highly enough of the Paradisus La Perla, everything from beginning to end was of the highest class; the staff friendly and attentive, the location and building are beautiful and airy and the food from the buffet to every restaurant serve delicious food in amazing quality and quantity. The one blight on the otherwise perfect vista is the Sal Steak Cave, and here, while they were keen to point out that they were separate to the resort, served ridiculously overpriced steaks, drinks (including water) and vegetables with an antipathy which was inverse to the price. I would encourage everyone to come and enjoy this wonderful resort but steer clear of the Steak Cave as if their life depended on it, the bitter taste was not just due to the undercooked brussel sprouts! But despite our poor experience at the steak cave the service elsewhere was of the highest order, in particular Sharia, Paloma and Felicitas at the Hadar restaurant and Francisco at the Flora restaurant who were all so welcoming and attentive.”

“An amazing place to retreat from the hustle and bustle of life - highly recommend the adults only experience.”

“Beautiful property in jungle setting. You do drive through sketchy areas to get there. Rooms were classy and spacious but if you stay poolside the DJ plays loud music until 7 when the pool and the poolbar shuts down. Food was great overall but Sal steakhouse was extra charge and service was very very slow. Staff was excellent, especially Viktor working the beach. There are free cabanas around the Quiet Pool so take advantage if you have the chance. You also have access to family side which had more restaurants/pools and chairs. We had a couple issues with our room initially but they were quick to resolve and offered a credit for the trouble. Highly recommend, worth it!”

“Stayed 9 nights at Paradisus La Perla. This review is based on what the resort claims to be, not on the standards of a generic all-inclusive. I tried every restaurant on the property except the buffets, so this is not based on one bad meal. The main issue is the mismatch between the marketing and the actual experience. Paradisus La Perla clearly wants to present itself as an upper-premium resort, especially once La Reserva and other exclusive tiers are involved. In practice, it does not consistently deliver at that level. The facilities were probably very nice at one point, but they are showing wear around the edges now, and some repairs looked mediocre rather than polished. Food was mid overall. Santé, the La Reserva exclusive restaurant, was the best option we had, but it only serves breakfast and lunch. That left dinner as a weak point relative to the resort’s positioning. Room service was also underwhelming. Across the restaurants, quality was inconsistent enough that some desserts even tasted stale. The cannoli was especially bad. Service was inconsistent, and Capella was the clearest example. We waited 30 minutes for a reserved table, then another 15 minutes just to get drinks, then another 30 minutes for salads. A standard three-course dinner ended up taking almost three hours. That is not an isolated inconvenience. At a resort positioning itself as premium, that is a service failure. The family-side restaurants were also consistently the worst for us, and even with reservations we repeatedly had to wait. The upselling was excessive and distracting. Circle membership, spa packages, excursions, and premium menu items were pushed too aggressively throughout the stay. That constant sales pressure took away from the experience. The Circle exclusive menu items were particularly poor value. I ordered the cowboy steak expecting something that matched the premium upcharge and description. What arrived was fine, but not impressive, and nowhere near what I expected for the price. This is not a terrible resort, and I can see why some guests rate it well if they are comparing it to standard all-inclusives. But if you are judging it against the level of dining, service, and polish its branding suggests, it falls short. For me, it was a 6/10 experience because the resort overpromised relative to what it actually delivered.”

“Excellent week. Food was amazing. Great service. Luxurious.”

“This is my 2nd time at Paradisus La Perla - everything is perfect. We’ve come to know several staff here and love them: especially Christopher the pool concierge. He goes ABOVE and beyond, providing great service while also getting to know us during our stay & spending time with us. We also greatly appreciated Ernesto as our pool server this week, who took great care of us. The rooms are comfortable & lovely, food service at every restaurant is great. Our favorite restaurant this year was the Hibachi restaurant - Christian was fantastic! We also love the buffet. As a professional pale person there’s plenty of spaces everywhere I can stay comfortably out of the sun as well. The hotel, pool, and grounds are immaculate and beautiful. Coming here has provided true rest & relaxation, and it’s become a special place for me & our family.”

“My stay at Paradisus La Perla in Cancun was excellent. The resort and the rooms are beautiful.We were also welcomed very warmly, which made us feel comfortable right from the start. A special thank you to Christopher at reception, his professionalism and friendliness really stood out. He made sure everything went smoothly and was always helpful and approachable. Highly recommended :) Michael & Christina”

“Where to even start…Paradisus is an absolute gorgeous property. The adult section and the family section are separated by the restaurants and bars at the heart of the hotel. It really is a hotel that gives you the option to vacation the way you want to, whether that is with kids or without. The water park and the ice cream bar in the kids section definitely make the visit over to the family section worth it! They have quiet zones that are well respected for those that want to get some rest and relaxation and activities all throughout the day to keep you busy. The restaurant selection is fantastic. The fact that the buffet is an option that people don’t shy away from because it’s genuinely a great spread speaks volumes. The staff are top tier. They genuinely show care in so many ways! We had the privilege of having Carlos Ramirez as our concierge during our stay and he made our stay unforgettable. For people looking into destination wedding locations we could not recommend this place enough. We visited 8 other properties in the Cancun / playa del carmen area for site visits to see what the properties looked like. With paradisus, you get so much more than what you see online and the Kanna bridge/club area is worth the money. The space was open and even with full restaurants nearby our wedding felt like our own little world. All of our guests raved about the food and appetizers. The drink glasses were full at all times. Even friends commented that they were half way done and the next one was already on the way! Finally, Ingrid Cortes the women behind all the magic that brings ideas and visions to life. The planning of a destination is daunting but Ingrid made it the most seamless process for us! She is the wedding planner/coordinator you didn’t know you needed! The genuine happiness on this women’s face every time we met with her made any day we interacted with her a highlight! Seeing her dancing by the DJ on our big day genuinely enjoying the moment with us gave us such great joy the day of. You can tell she loves what she does. The way she conducts the orchestra of staff, from hair and make up, photographers , DJ, waitstaff and bartenders to make sure you have an amazing event can only be compared to that of a very skilled surgeon! We would recommend her to anyone looking to have a wedding in this beautiful property. We came for a wedding, we left with a new friend and core memories that will last a lifetime! Thank you again so much!”

“Just wrapped up our destination wedding here at Paradisus La Perla, and it couldn’t have been more perfect. We celebrated with 26 of our closest friends and family. Mara, our incredible wedding coordinator, made the entire experience seamless. She was truly the kindest person to work with and made sure every detail was exactly right! The whole trip was amazing! The food, the pool, the atmosphere, our families had an absolute blast. We wouldn’t have changed a single thing. Highly recommend Mara and this resort to anyone dreaming of a wedding here or even just planning a getaway. 10/10 all around.”

“Wow - this resort is absolutely incredible. It truly exceeded our experiences. The level of service, care and attention to detail is something else. Not only were we upgraded to a beautiful master suite but the staff remembered special events like my boyfriends birthday and surprised us with champagne and dessert - shoutout to Arturo for remembering this detail on a conversation we had on the beach on day 1. He is an amazing member of your team and we want to thank him for this special gesture. Alan at the front desk was also great, so friendly and professional. Sofia our house keeper was extraordinary. All the bartenders were amazing - Alfonso made the best drinks and always made us smile. Usually the food at resorts is the missing piece but the food here was so delicious and restaurant quality. Our favorite restaurants were The Asian (sushi and Hibachi) and Lemon fish (seafood). The grounds were beautiful and well kept. The only downside was the seaweed this time of year but this is all across Cancun. We had the best time and we can’t wait to return. Thank you for the best holiday. -Emma and Will 💗”

“This was a wonderful all inclusive experience! The rooms were comfortable, spacious and well equipped. The hotel is well maintained, there is a lot of vegetation and there are numerous cats, coaties and raccoons roaming around (while being very respectful of the guests) which is a big plus for me. Everything is close by so it's easy to go change for dinner and go back to the pool. The food is great at the buffet (ever changing) and the speciality restaurants. The animation is very well balanced with some activities and time outs (so the pool is not always in party mode). The best part of the stay was the staff. Everyone is welcoming and do their best to make you feel at home. We asked to be seated in Ismael and Sandy's section everytime we were at the buffet because they were so pleasant and welcoming. Oscar was our waiter most of the time at the pool and he was also very caring. The animation team for the water aerobics is also awesome!”

“Angelo was fantastic. Always helpful. Gave us the best Bali bed everyday. Antonio was an excellent concierge providing everything we needed and also gave us extra gifts and perks. Responded quickly and attentive. Both gentleman were wonderful we were very happy and had a great visit. I highly recommend Angelo and Antonio!”

“I just came back from spending my birthday there. First I will say this resort is absolutely stunning. Very Zen & relaxing vibes. Smells like a spa all over. My sister and I stayed at the adults only part of course. We may have been the only single women at the resort which kind of sucked for us. Pool area was so much fun, we met people from all over and they were so friendly. Here is a tip for the pool area - In order to get a pool chair you have to get up around 7am and put something on the chair to hold it. The chairs with the umbrellas and cabanas come with a price (which sucked) but we did it anyway because we wanted to be comfortable. The food and drinks are great! Hibachi restaurant was my favorite and Jose was awesome!!! Sal steakhouse sucked!!! I did not enjoy this place, steaks were not high quality (I know good steaks) and expensive for no reason. Do better with this because it was a rip off - the salad was cheap!!! The other unfortunate thing was the beach - full of sargassum (hate that word) and nowhere to put it. It smells bad and just ruins everything on the beach front because this resort has such beautiful aesthetics but its going to waste with all that nasty stuff in and around the beach. I would go back with a partner though. Didn't appreciate the dirty looks from the wives at the pool.”

“This was been one of our best trips to Mexico. Outstanding food and service, with lots of choice. Also, Rene and Sandra at Kanna bar both went above and beyond during our stay. Sandra was very attentive and trekked all the way over to our secluded palapa regularly to check in on us. Rene is one of the top bartenders at this property and went out of his way to make new and different drinks for us to try. All were delicious. Highly recommend a stay here. Catherine and Spencer”

“Angelo at Paradisus Playa del Carmen (La Perla) provided outstanding service during our stay. He was incredibly friendly, attentive, and always made sure we were taken care of. His positive attitude and professionalism truly made our experience even more enjoyable. Angelo went above and beyond to make us feel welcome, and it made a big difference in our trip. Thank you for making our stay so memorable!”

“My husband and I had a very pleasant stay at Paradisus La Perla overall. The room was very spacious and comfortable, which made it easy to relax during the trip. The check-in process was extremely fast and smooth, and the receptionist was very welcoming. In fact, all of the staff members we encountered were kind, friendly, and professional, which really made the stay enjoyable. The housekeeping service was excellent, with cleaning done twice a day and great attention to detail. The aesthetics of the resort are beautiful—the landscaping, design, and overall atmosphere are very pleasing to the eye. It truly feels like a relaxing tropical resort. Another great part of the experience was the restaurant reservations. The staff were always happy to help make bookings, which made the process very easy. Also, food is available almost anytime, so you never have to worry about finding something to eat. A special shout-out to Francisco at the Fish Lemon restaurant. He was an excellent waiter—professional, kind, and very caring. His service truly stood out, and I highly recommend asking for him if you dine there. That said, there are a couple of downsides. The food quality could definitely be improved, as many dishes were not very flavorful. Also, mosquitoes can be quite aggressive, so be prepared with bug spray. Overall, the service, atmosphere, and comfort were excellent, but the food and mosquitoes were the main drawbacks.”