Meliá Isla Canela

“Positivo: hotel precioso, buena playa, personal agradable, buena animación para adultos y niños. Negativo: siempre desde una crítica constructiva. Creo que los detalles hacen una experiencia 10 y desafortunadamente esta vez no ha sido así. Solemos utilizar la cadena Meliá para vacaciones cada año. Tuvimos servicio the level, éramos un grupo de 10 personas. En el desayuno del primer día pedimos una mesa para 10 y la señorita que recibe, en vez de pedir que nos preparen la mesa, nos dijo que nosotros mismos las uniéramos y tuvimos que organizar todo, no creo que fuera un servicio acorde a la experiencia the level. El segundo día nos sentaron en una mesa donde el acúmulo de comida en el suelo por los comensales anteriores era excesivo (los niños habían tirado mucha comida en el suelo) pero eso no es excusa, tuvimos que pedir que barrieran/limpiaran la zona ya que era impracticable. Estuvimos en el hotel hace un par de años y sinceramente todos tuvimos la sensación de que la comida del bufet de la noche no estaba tan buena y no acorde a los estándares de los hoteles Meliá que hemos visitado anteriormente. Creemos que no todos los camareros son muy profesionales o no saben dar los estándares mínimos acorde al servicio esperado (tal vez por falta de práctica o formación). (Translated by Google) Positive: Beautiful hotel, good beach, friendly staff, good entertainment for adults and children. Negative: Always with constructive criticism. I believe that the details make a perfect experience, and unfortunately, this time it wasn't. We usually use the Meliá chain for our holidays every year. We had the "The Level" service; we were a group of 10. At breakfast on the first day, we asked for a table for 10, and the receptionist, instead of asking them to set the table for us, told us to put the tables together ourselves, and we had to organize everything. I don't think that service was in line with the "The Level" experience. On the second day, we were seated at a table where the accumulation of food on the floor from previous diners was excessive (the children had thrown a lot of food on the floor), but that's no excuse. We had to ask them to sweep/clean the area since it was unusable. We stayed at the hotel a couple of years ago, and honestly, we all felt that the evening buffet wasn't very good and didn't meet the standards of the Meliá hotels we've visited before. We think that not all the waiters are very professional or don't know how to provide the minimum service standards expected (perhaps due to a lack of practice or training).”

“Hemos estado del 8 al 14 de este mes ( junio 2026). La experiencia ha sido fantástica, las instalaciones son estupendas y el trato humano es cum laude. Desde la amabilidad de los empleados que nos atienden en recepción para lo que necesitemos, los socorristas y animadores de la piscina, con actividades variadas y aptas para todos, amables, simpáticos, muy preparados, y los camareros, grandes profesionales ( en la limpieza y el trato ) siempre atentos y dispuestos a satisfacer lo que le pidamos. No nombro a nadie porque no sería justo olvidarme a alguno. No he visto en mi larga experiencia como viajero tanta sonrisa, tanto feeling entre los compañeros, tanto buen ambiente laboral. Es un gran triunfo de la empresa y de los empleados que debe llenarles de orgullo a todos, el algo que los clientes valoramos especialmente. Muchas gracias a todos, incluidos los que no vemos, cocineros, limpiadores, equipo directivo, etc... (Translated by Google) We stayed from the 8th to the 14th of this month (June 2026). The experience was fantastic, the facilities are superb, and the service is outstanding. From the friendly reception staff who assisted us with anything we needed, to the lifeguards and pool staff, who offered a variety of activities suitable for everyone—friendly, helpful, and highly trained—and the waiters, true professionals (in both cleanliness and service), always attentive and ready to fulfill our requests. I won't name anyone because it wouldn't be fair to leave anyone out. In all my years as a traveler, I've never seen so many smiles, such camaraderie among colleagues, or such a positive work environment. It's a great achievement for the company and its employees, something they should all be very proud of, and something that we customers especially appreciate. Many thanks to everyone, including those we don't see: the cooks, cleaners, management team, etc.”

“Las actividades una pasada, fran y Mario un espectáculo. La sangriaa tremenda (Translated by Google) The activities were amazing, Fran and Mario were fantastic. The sangria was incredible.”

“Increíbles días en este hotel, aún sigo con agujetas del pool biking de Lydia, fantástica. Destacar también a los demás del equipo de actividades Irene, Mari, Ximo, Fran y Yaros. Mi niña disfruto mucho del miniclub. Hasta la próxima!! (Translated by Google) Amazing days at this hotel! I'm still sore from Lydia's pool biking—fantastic! Special mention also to the rest of the activities team: Irene, Mari, Ximo, Fran, and Yaros. My daughter really enjoyed the kids' club. Until next time!”